Difference between revisions of "Rules - FAQ"
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==Although I have paid, I have not yet received my premium account!== | ==Although I have paid, I have not yet received my premium account!== | ||
Please note bank transfers usually take 3-5 days. | Please note bank transfers usually take 3-5 days. | ||
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If you premium account is not activated after this period of time, please check if the money was returned. There might be a typo in the destination account data. | If you premium account is not activated after this period of time, please check if the money was returned. There might be a typo in the destination account data. | ||
| − | If the money was not returned please provide the following | + | If the money was not returned please provide the following info to service@world-of-dungeons.net: |
* your player account name | * your player account name | ||
* the world you have the account in (e.g. Algarion) | * the world you have the account in (e.g. Algarion) | ||
| Line 14: | Line 12: | ||
==I am having difficulties paying by phone!== | ==I am having difficulties paying by phone!== | ||
| − | Please take care to close the payment window after payment is completed. When the payment is complete a | + | Please take care to close the payment window after payment is completed. When the payment is complete a World of Dungeons page with a button ''Close'' will be displayed. |
| − | Immediately after | + | Immediately after completing the payment by telephone your premium account will be activated. |
| − | If you have paid money by telephone and your premium is not active please provide the following | + | If you have paid money by telephone and your premium account is not active please provide the following info to service@world-of-dungeons.net: |
* your player account name | * your player account name | ||
* the world you have the account in (e.g. Algarion) | * the world you have the account in (e.g. Algarion) | ||
| Line 24: | Line 22: | ||
* your country (e.g. UK or USA) | * your country (e.g. UK or USA) | ||
* the date and time of your phone call | * the date and time of your phone call | ||
| − | * | + | * period (1,3,6 or 12 months) |
* if you chose to call the number for ''mobile phones'' or for ''fixed net line'' phones | * if you chose to call the number for ''mobile phones'' or for ''fixed net line'' phones | ||
| − | * how | + | * how much money you think you have paid |
==My posts in the forums are not accepted.== | ==My posts in the forums are not accepted.== | ||
| − | In some forums need to | + | In some forums you need to log in before reading a post. To verify this you may clear your cookies and follow the link you provided. |
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==We have multiple users from this location or computer!== | ==We have multiple users from this location or computer!== | ||
Latest revision as of 16:07, 5 June 2010
Contents
- 1 Although I have paid, I have not yet received my premium account!
- 2 I am having difficulties paying by phone!
- 3 My posts in the forums are not accepted.
- 4 We have multiple users from this location or computer!
- 5 I have an account in each world - is this ok?
- 6 What happens to my heroes when my premium account expires?
Please note bank transfers usually take 3-5 days.
If you premium account is not activated after this period of time, please check if the money was returned. There might be a typo in the destination account data.
If the money was not returned please provide the following info to service@world-of-dungeons.net:
- your player account name
- the world you have the account in (e.g. Algarion)
- your real name
- your country (e.g. UK or USA)
- the date you initiated the bank transfer
I am having difficulties paying by phone!
Please take care to close the payment window after payment is completed. When the payment is complete a World of Dungeons page with a button Close will be displayed.
Immediately after completing the payment by telephone your premium account will be activated.
If you have paid money by telephone and your premium account is not active please provide the following info to service@world-of-dungeons.net:
- your player account name
- the world you have the account in (e.g. Algarion)
- your real name
- your country (e.g. UK or USA)
- the date and time of your phone call
- period (1,3,6 or 12 months)
- if you chose to call the number for mobile phones or for fixed net line phones
- how much money you think you have paid
My posts in the forums are not accepted.
In some forums you need to log in before reading a post. To verify this you may clear your cookies and follow the link you provided.
We have multiple users from this location or computer!
Unfortunately some players want to cheat and take advantage by creating multiple accounts, which is not ok.
To prevent this we perform ip checks regulary.
If you share the same ip with other players (same computer, same network, or same internet access point) please take a look at your world's forum WORLDNAME - users in an interconnected system (see tavern => forum, there section court'). Please read the notes in the top post.
I have an account in each world - is this ok?
You may have one account in each world. You may not have two or more accounts in the same world.
If your premium account expires your premium character (e.g. priest or paladin, but not Barbarian, Mage or Archer) will be deactivated. They will be reactivated if you order a premium account again.
Please note that you may continue playing premium races even if your premium account is expired.
